Saturday, September 27, 2008 |
Intercultural Communications. |
Voom!
With the F1 races beginning this weekend, all eyes are turning towards our city. With racers speeding up to 300 kph and herds of tourists streaming at an ever faster rate, a problem arise:
How do we attend to our visitors?
Problems arise when people from the different cultural norms come together and interact in their own comfortable ways. Sometimes, unintentional meaning may be conveyed through our actions that might result in unpleasantries for both parties.
My recent trip to the Night Safari highlighted the exact scenario. As it was a weekend, the Night Safari was packed with streams of people, trying to rush to all the attractions within the short opening hours of the park. This resulted in the typical mad rush to every attraction. The pushing and rushing are "almost" inevitable. Some aunties who refuse to be left at the end of the queue tried to push to the front of the queue with their continuous nudging and pushing have left many annoyed.
Since we have to queue for most of the more popular attractions, we were pretty annoyed by the sight of any queues. At the end of the night safari show (an hour queue before that), we were more or less relieved to find ourselves beating the crowd heading out of the auditorium. We headed to the tram station and was comforted by the sight of proper guides and stands that "guaranteed" a better formed queue compared to the ones outside the auditorium. Tragically, our relief was short lived.
Just when we were about to head into the guides, a group of Indian tourists crossed our path and cut straight into the queue. Driven to near insanity, I firmed pat on one of the man's shoulder and told him firmly,
"Sir, you just cut my queue."
He turned back and looked at me. In that moment, I felt as if I had been swallowed up by his glare. He let my family passed, but not without throwing glares whenever our eyes met. I was highly perplexed by his actions and thought I had committed a racist act. I phoned my Indian friend and asked, but he couldn't give a definite answer.
Few days later, I realized my mistake over the net. I realized my pat on the shoulder was a taboo to them. According to one of the websites, Indians are very sensitive to touch, especially with strangers. It didn't help when I was touching him yet asserting a certain authority over him. It probably led to his discomfort and confrontational attitude later on.
The complexity of our "multi-cultural-ness" will naturally increase, as Singapore continues to attract foreigners into the country. We have to be more aware of our little actions and words that might mean otherwise to someone with a different cultural background. Intercultural communication skills is more than just effective communication between cultures, it is also a manner of showing tact and respect. After all, on the international arena, it isn't who we are, it's where we come from.
With the F1 races beginning this weekend, all eyes are turning towards our city. With racers speeding up to 300 kph and herds of tourists streaming at an ever faster rate, a problem arise:
How do we attend to our visitors?
Problems arise when people from the different cultural norms come together and interact in their own comfortable ways. Sometimes, unintentional meaning may be conveyed through our actions that might result in unpleasantries for both parties.
My recent trip to the Night Safari highlighted the exact scenario. As it was a weekend, the Night Safari was packed with streams of people, trying to rush to all the attractions within the short opening hours of the park. This resulted in the typical mad rush to every attraction. The pushing and rushing are "almost" inevitable. Some aunties who refuse to be left at the end of the queue tried to push to the front of the queue with their continuous nudging and pushing have left many annoyed.
Since we have to queue for most of the more popular attractions, we were pretty annoyed by the sight of any queues. At the end of the night safari show (an hour queue before that), we were more or less relieved to find ourselves beating the crowd heading out of the auditorium. We headed to the tram station and was comforted by the sight of proper guides and stands that "guaranteed" a better formed queue compared to the ones outside the auditorium. Tragically, our relief was short lived.
Just when we were about to head into the guides, a group of Indian tourists crossed our path and cut straight into the queue. Driven to near insanity, I firmed pat on one of the man's shoulder and told him firmly,
"Sir, you just cut my queue."
He turned back and looked at me. In that moment, I felt as if I had been swallowed up by his glare. He let my family passed, but not without throwing glares whenever our eyes met. I was highly perplexed by his actions and thought I had committed a racist act. I phoned my Indian friend and asked, but he couldn't give a definite answer.
Few days later, I realized my mistake over the net. I realized my pat on the shoulder was a taboo to them. According to one of the websites, Indians are very sensitive to touch, especially with strangers. It didn't help when I was touching him yet asserting a certain authority over him. It probably led to his discomfort and confrontational attitude later on.
The complexity of our "multi-cultural-ness" will naturally increase, as Singapore continues to attract foreigners into the country. We have to be more aware of our little actions and words that might mean otherwise to someone with a different cultural background. Intercultural communication skills is more than just effective communication between cultures, it is also a manner of showing tact and respect. After all, on the international arena, it isn't who we are, it's where we come from.